Refund policy

Right of Withdrawal

We offer a 60-day return policy. This means you have 60 days from the date of your order to request a return.

To be eligible for a return, the item must be in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at contact@hiporashop.com. Please note that returns must be sent to the following address:

Hipora / West Gate A3-2, GLP (Wuxi West Railway Station Logistics Park),
Luoshe Town, Huishan District,
Wuxi City, Jiangsu Province – CN

You will be responsible for paying for your own shipping costs for returning your item.

If you have any questions about returns, please contact us anytime at contact@hiporashop.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it.

Refused and Unclaimed Packages

If an order is refused or not accepted upon delivery, we will deduct €15 from the refund to cover the shipping and handling costs incurred.

Exceptions / Non-returnable Items

Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (e.g., cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Exchanges

The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union – 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded within 14 business days via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 14 business days have passed since we received your return, please contact us at contact@hiporashop.com.